Paramedics demonstrate skill, compassion with every call

Firefighter and Paramedic Jenny Winters cares for a patient during an Emergency Management exercise.

Brave, resilient, dedicated, and heroic are words that can be used to describe the firefighters, EMTs, and paramedics working at Pantex — including Firefighter and Paramedic Jenny Winters. Emergency Medical Services professionals like Winters are appreciated year-round, but honored the third week in May during National EMS Week. The celebration is a time to recognize the entire EMS workforce for its critical service to people needing medical attention at Pantex and in the surrounding communities. National EMS Week is also a time to acknowledge the lifesaving medical services they provide.

“Whether providing patient care or combating fires, we play a vital role in supporting Pantex's mission,” Winters said. “My desire to become a first responder was driven by a commitment to help those in need. When we receive a call, we are stepping into what may be the worst day of someone's life and making a positive impact in those moments is incredibly rewarding.”

While Pantex does not have a standalone EMS station or department, it runs a state-licensed EMS service. All firefighters are certified basic EMTs, advanced EMTs, or paramedics. Currently, Pantex employs 35 EMTs and 27 paramedics. Paramedics like Winters provide all the same services as EMTs, but have advanced education that allows them to provide additional care in ambulatory settings while enroute to the hospital.

“We are on call for immediate responses to fire alarms, smoke or gas odors, grass fires, and medical emergencies for employees facing unfortunate situations,” Winters said. “Our work is crucial for maintaining safety on-site, ensuring that production remains uninterrupted.”

Winters says mornings are crucial in emergency services. After a team meeting, they exchange keys and receive shift updates before heading to the truck bay to conduct daily inspections of fire apparatus and ambulances. The crew dedicates time to weekly cleanings, vehicle upkeep, and thorough detailing.

“It’s essential that everything is functional and prepared to respond to any emergency at a moment’s notice,” Winters said. “Throughout the week, we engage in ongoing education and training, continuously refining our skills and knowledge to provide the highest level of service possible.”

Mutual trust and friendship develop between the medical professionals working at the Pantex Fire Department because of the close-knit atmosphere in which they serve.

“One of my favorite activities is cooking breakfast and dinner together on weekends,” Winters said. “These gatherings foster a sense of family and camaraderie, encouraging meaningful conversations and enjoyable moments shared around the dinner table. No better way to end a day!”

Emergency responders are often the first on the scene, delivering critical care that can save lives. Winters and other first responders manage situations requiring immediate action, acting as the initial line of defense. Alongside partners, they work to earn the trust of individuals and their families through precise communication, ensuring swift and safe transport to hospitals.

“When dispatched, we often face the unknown — whether it’s a fire or a medical emergency — sparking adrenaline and excitement for the job ahead,” Winters said. “Overall, those of us in fire and EMS are all ‘fixers’ at heart, driven to assist people during their most challenging times. We share a common dedication to serve and protect, aligning our mission closely with that of Pantex.”